Terms and Conditions Last updated: February 2024 Welcome to Guided Entry Services Ltd (“we”, “our”, “us”). These Terms and Conditions govern your use of our website www.guidedentry.com and the services we provide, including visa application support, relocation assistance, cultural orientation, and consultation bookings (“services”). By using our website or booking our services, you agree to these Terms. 1. Use of Our Website You agree to use our website only for lawful purposes. You must not use it in a way that may damage, disable, or interfere with its operation, or that breaches any applicable law or regulation. 2. Bookings and Payments All bookings must be made through our website. Payment is required upfront at the time of booking. Prices are displayed clearly before checkout and may vary depending on the service selected. We accept secure online payments through our approved payment partners. 3. Cancellations and Refunds You may cancel a booking within 24 hours of payment for a full refund. Cancellations made after 24 hours may be eligible for partial refunds at our discretion. If Guided Entry Services Ltd cancels a session or cannot deliver a booked service, you will receive a full refund or an option to reschedule. 4. Service Delivery Our services are provided with reasonable skill and care. However, we do not guarantee visa approvals or specific outcomes, as these depend on external authorities or circumstances beyond our control. 5. Intellectual Property All content on this website — including text, graphics, and logos — is owned by or licensed to Guided Entry Services Ltd. You may not reproduce, copy, or distribute any material without prior written permission. 6. Limitation of Liability We are not liable for any indirect or consequential loss arising from your use of our website or services. Our total liability shall not exceed the amount paid by you for the specific service concerned. 7. Personal Information Your personal data is collected and used in accordance with our Privacy Policy . Please review it to understand how we protect your information. 8. Changes to These Terms We may update these Terms from time to time. The latest version will always be posted on this page. Continued use of our website means you accept the updated Terms. 9. Contact Us If you have any questions about these Terms, please contact us .